Manager, Gift Services (SH)

Reporting to the Director – Philanthropy Technology & Gift Services this position will manage all day-to-day activities of gift processing functions and develop strategies to optimize gift processing performance and integrity to support Sutter Health philanthropy's evolving needs.  This position will set standards, establish accountability mechanisms, develop reports and forecasts, and provide advice and consultation to philanthropy leaders and staff.  This position works closely with the technology and finance teams to ensure accurate management of donations and the maximization of philanthropy technology.  This position is responsible for the management of gifts following standard accounting principles and IRS regulations.  This position is donor centric, providing assistance and written acknowledgements in a timely manner and conducts timely and appropriate investigations and follow up on donor questions and complaints. Responsible for developing and advancing a team focused on exemplary customer service internally and externally, innovation and the delivery of the highest quality work product.  The position requires very strong management and interpersonal skills. 

This position manages the workflow and effectiveness of gift processing systems, including deposits, data entry, acknowledgements and receipts, matching gifts, recurring giving, tributes and other gift related information as appropriate.  Manages all reporting and analysis on gifts, coordinates with philanthropy finance on funds and the release processes, ensures accuracy of biographical and opt-out information within the technology and develops and standardizes all gift processing procedures and documentation.  This position works closely with the Director – Philanthropy Technology & Gift Services to ensure resources and technology are maximized in the delivery of services.


Bachelor's degree in Accounting, Business Administration required or equivalent education/experience. 

Master's degree preferred. 


Minimum of 3 years of experience in gift processing and fundraising support required.
3-5 years knowledge of philanthropy database use and experience in working in philanthropy technology platforms to process, report on and acknowledge gifts required. 
3-5 years experience understanding of accounting principles and efficient business operations, preferably nonprofit gift processing preferred. 
3-5 years experience in researching, interpreting and documenting gift related items required. 
3-5 years experience in developing and implementing standardized work and procedure manuals required. 
3-5 years experience in working with philanthropy professionals and an understanding of the key role gift services plays as a partner in advancing the philanthropic mission, in service to donors and their families required. 

Skills and Knowledge

In-depth and working knowledge of all aspects of gift processing and acknowledgement
Must have a thorough knowledge of internal controls.
Must have working knowledge of philanthropy and philanthropy language.
Basic math skills demonstrating accuracy and attention to detail
Familiarity with current nonprofit industry best practices relevant to data management and gift administration.
Ability to select, train, motivate and inspire staff while holding them accountable for their performance.
Ability to coordinate several projects simultaneously; work with and direct a group of people; and effectively plan, set and meet goals.
Strong collaborator, with exceptional communication skills, both verbal and written, and proactive in interacting and supporting others in the department and in the field.
Exemplary management skills with the ability to motivate and mentor individuals in a changing environment while increasing performance.
Ability to exercise sound judgment, handle confidential matters with discretion.
Ability to build trust through leadership, decision making and influence.
Capacity to handle multiple projects simultaneously, set priorities and meet deadlines
Foresees roadblocks and prepares creative alternatives.

Primary Location: California, Greater Sacramento Area, Sacramento
Organization: Sutter Health System Office
Employee Status: Regular
Benefits: Yes
Position Status: Exempt
Union: No
Job Shift: Day
Shift Hours: 8 Hour Shift
Days of the Week Scheduled: Monday-Friday
Weekend Requirements: None
Schedule: Full Time
Hrs Per 2wk Pay Period: 80

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