Information Technology Associate (NIRP)

Summary 

Northwest Immigrant Rights Project (NWIRP) seeks a mission-driven, detail-focused and tech-savvy individual to join the organization as a full time Information Technology Associate (ITA).

The Information Technology Associate works closely with the Administrative Director, Administrative Associate, and entire Operations Unit to ensure NWIRP’s infrastructure and systems function effectively and efficiently. In so doing, the ITA provides remote and in-person support to all NWIRP staff and volunteers across all legal units in the Granger, Seattle, Tacoma and Wenatchee offices. The successful candidate will be a highly skilled interpersonal communicator with a deep appreciation for, and sensitivity to, people from diverse backgrounds.

In addition to day-to-day information technology troubleshooting and maintenance, the ITA will track utilization, assess future needs and set long-term improvement goals. The person in this position must be able to handle a fast-paced, dynamic work environment. Applicants who are fluent in English and another language will be given preference.

Beginning salary is $45,833 ($25.18/hr) and is higher depending on years of directly relevant experience. For example, for someone with 10 years of directly relevant experience the annual salary would be $58,811; 20 years = $71,277.

NWIRP is proud to be a unionized employer and this full time position is covered by NWIRP’s Collective Bargaining Agreement. Anticipated hours of work are M-F, 9-5, with 30-60 minute unpaid lunch. NWIRP offers a generous benefits package, including 100% of premiums for excellent health, vision and dental plans; 3% employer retirement contributions; starting annual leave of 16 paid vacation days, 13 paid holidays, 12 paid health-related days; subsidized transit pass; disability/life/AD&D coverage; 12 weeks of paid parenthood leave after 6 months of employment; partially paid sabbatical after 6 years. A minimum two year commitment to this position is preferred.

 

Commitment to Inclusivity, Equity, and Representation

Northwest Immigrant Rights Project (NWIRP) is an equal opportunity employer committed to diversity. We strongly encourage applications from people of color, immigrants (including individuals who were formerly detained, undocumented, or who have navigated the immigration legal system), women, people with disabilities, members of the LGBT community, and other underrepresented and historically marginalized groups.

Our goal is to have a diverse Board, Staff, and Volunteer base that is reflective of the communities we serve. We believe having a Board, Staff and Volunteer base with diverse personal and professional backgrounds enhances our ability to meet our mission and creates a vibrant environment where all members of the NWIRP community thrive.

It is the policy of NWIRP to comply with all applicable federal, state, and local laws prohibiting employment discrimination. NWIRP is committed to providing a work environment free from discrimination and harassment. NWIRP does not discriminate on the basis of class, race, color, sex, marital status, sexual orientation, gender identity, veteran status, political ideology, age, creed, religion, ancestry, national origin, or the presence of any sensory, mental or physical disability.

 

Responsibilities (Across all four offices in Granger, Seattle, Tacoma and Wenatchee)

  • Coordinate maintenance of and provide remote/in-person user support for:
    • Desktop, laptop and server computing systems
    • All hardware and software upgrades
    • Communications systems (messaging, voice, video, faxing, etc.)
    • Databases (case management, finance, fundraising, human resources, etc.)
    • Network infrastructure
    • Copying/scanning/printing systems
    • Peripherals
    • Lease management, RFPs, procurement
    • Paper and digital file management
    • Data entry and data storage systems
  • Troubleshoot, execute and document an escalation process for all computing and related systems.
  • Work in a team setting on projects and goals shared by all of NWIRP’s operations staff.
  • Regularly travel to NWIRP’s Granger, Tacoma and Wenatchee offices to carryout responsibilities.
  • On/off boarding of staff and volunteers (user account creation/closure, group lists, training, etc.).
  • Assign, setup and maintain individual work stations, including desks and seating.
  • Securely and confidentially manage a variety of data.
  • Coordinate the design and implementation of technology policies and procedures, such as backups and redundancy, change management, data security and ransomware mitigation plans.
  • Serve as primary point of contact for all IT and fixed asset service providers/vendors.
  • Create content for, and provide updates to, public-facing media, including nwirp.org.
  • Manage and document technology inventory and order/distribute supplies for various offices.
  • Provide backup and support for Seattle front desk/reception, interacting with immigrants from over 170 countries.
  • Other IT, administrative or clerical duties, with an eye toward best practices, may be assigned depending upon NWIRP’s needs and the skills or passions of the successful candidate.

    Physical demands: While performing the duties of this job, the employee is regularly required to sit, stand and walk; use hands to finger, handle, or feel; reach with hands and arms; talk and hear; utilize a phone, computer, keyboard, pen and paper. Should be able to lift/carry up to 30 pounds.

Professional Qualifications, Experience and Attributes

  • Personal passion for immigrant rights and the social justice mission, vision and values of Northwest Immigrant Rights Project.
  • Eagerness to work alongside, build relationships with, and learn from, a diverse population of colleagues and clients.
  • Advanced in-person, remote, and telephonic IT customer support skills; commitment to creating a welcoming and professional environment.
  • Experience with administering—or willingness to learn—a huge variety of platforms: GSuite, Active Directory, Microsoft server, SQL server, Windows, Office, Adobe products, VOIP, ISPs, miscellaneous databases, malware mitigation tools, copying/scanning technologies, etc.
  • Willingness find creative and timely solutions to new problems, balanced by a sense of when to seek help from colleagues to accomplish difficult tasks.
  • Must be able to efficiently manage multiple tasks, meet deadlines, work calmly under stress and be flexible when the job’s demands change.
  • Long-term planning skills and an ability to demonstrate initiative in addressing emerging responsibilities.
  • Verbal and written communication skills that are positive, friendly and direct.

Candidates who are fluent in English and another language will be given preference.

Reports To

Administrative Director

To Apply

Apply soon! Initial phone screenings are anticipated to begin the week of June 10. Please send your cover letter, resume (including certifications) and references to: ita@nwirp.org with your first and last names in the subject line. Applications will be accepted until the position is filled, at which time the job posting will be removed from our website, https://nwirp.org/jobs.

About Northwest Immigrant Rights Project

Founded in 1984, NWIRP is a nationally-recognized legal services organization on the front lines of defending and advancing the rights of immigrants. Each year, NWIRP provides direct legal representation and assistance in immigration matters to thousands of people with low incomes who come from over 170 countries and speak over 60 different languages. NWIRP challenges unjust policies through high-impact lawsuits and advocates for laws and policies that respect the rights of immigrants. NWIRP is also a trusted provider of immigration-related community education for immigrant communities and social service providers. NWIRP has a staff of over 100 and an annual budget of over $12 million. NWIRP serves the community through four offices in Washington State (Granger, Seattle, Tacoma and Wenatchee), but the impact of our work is felt nationwide.

 


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