Title: Membership Coordinator
Organization: The Communications Network
Employment Status: Full-time Exempt Employee
Location: U.S. based, remote with occasional travel required
Reports To: Director of Programs and Operations

Description:

We’re looking for a fun, organized, results-oriented, “people-person” who excels at building and maintaining systems and processes, who is skilled in a front-facing, customer-service oriented role, and who works and thinks like a project manager.

As part of the Communications Network HQ team you’ll be helping some of the world’s most influential foundations and nonprofits improve their communications work and increase their impact as you support and enhance The Network’s community-building work.

Put simply, you’re a good fit for this job if you’re a doer who thrives on interaction, connection, and systems. A resourceful and creative problem-solver and a stickler for organization (your lists have lists), you truly love living in the crucial nitty gritty details of building and maintaining processes.

About The Communications Network:

Founded 45 years ago, The Communications Network connects, gathers, and informs leaders from the most influential foundations, nonprofits, and social sector consultancies across the globe.

We are a vibrant, diverse, and dedicated community of 3,000 communicators, storytellers, strategists, designers, researchers, producers, and community-builders.

Driven by our core values of community, learning, and leadership, The Network brings together social sector leaders to solve complex problems, while providing them with insights, ideas, innovations, and techniques to help them grow, thrive, and shape the future.

Our small but mighty team works remotely from across the U.S. Our culture is awesome: warm, fun, curious, friendly, and casual. Our work style is creative, flexible, and outcome-oriented. We stay on track through video check-in meetings, Slack, and occasional IRL team meetings/retreats. We’re an innovative, learning-oriented organization that values candid feedback, open conversations, having fun, and bringing a quality GIF game. We’re a busy bunch and we need the help of a smart, enthusiastic, organized go-getter.

About Network Membership:

The Communications Network counts thousands of members across the globe. Our members work at foundations, nonprofits, and do-good boutique consulting firms.

The membership experience is an integral part of our offerings, and gives those who join the ability to participate in our Slack community, join our Circles program, lead a LOCAL group, get a discount to ComNet, and more.

As Network membership and programs have grown, we realize the membership experience needs a dedicated staffer to help curate it and make it better and more engaging than ever before.

As our Membership Coordinator, you’ll take the systems we have in place and build upon them to cultivate a meaningful membership experience from start to finish.

Position Summary:

This full-time position is an integral member of The Communications Network’s remote/DC-based team and reports to the Director of Programs and Operations.

Essential job functions include:

Manage back and front-end operation of Network’s membership database and payment processing system.

Create and staff a personalized/concierge-style system to guide new members through an onboarding process, assisting them in becoming more engaged in The Network’s activities.

Update and maintain membership email welcome series.

Create systems to integrate and/or sync membership lists with Network’s Slack community, MailChimp accounts, Circles program, ComNet registration lists, and other programs.

Create an online membership directory that members can use to find one another based on name, the org they work, location, skill sets, etc.

Draft member-related materials including renewal notices, acknowledgements, and other forms of correspondence with members

Build and cultivate relationships with current and prospective members.

Manage and oversee processes for invoicing, collection, and acknowledgement of membership dues payments.

Manage and oversee the responses to member inquiries and provide general information.

Ensure proper maintenance of member data and member tracking.

Develop, maintain, and analyze reports and other documents as needed related to membership activity.

Provide membership materials to members and prospective members as requested.

Collaborate with other teams to recommend members and prospective members for committee service and other engagement opportunities.

Plan and execute online member engagement events, including new member welcome events.

Develop and maintain a membership metrics dashboard.

Troubleshoot member issues as they arise.

Other duties, including admin support, as assigned.

As every member of our team does, you will also help in the production of ComNet, The Network’s annual conference. Duties could include:

Community-building initiatives

On site membership events

Logistics for special events and onsite activations

Key Qualifications

The Communications Network team works together in a close, collaborative environment. A good sense of humor and commitment to teamwork are essential.

Must have 2-5 years of membership or program management experience.

Ability to work remotely and effectively 40 hours a week (roughly 9:30am - 5:30pm Eastern Time) with occasional travel required, as well as flexibility for onsite, in-person events (which may include occasional nights and weekends).

Knowledge of software including Wild Apricot, Cvent, Stripe, Slack, Salesforce, Canva, and Google Workspace preferred.

Experience with digital tools and platforms to stay organized, communicate transparently, and collaborate with team members remotely.

Prior experience in the philanthropic and nonprofit sector is a plus, but not a requirement.

Ability to work successfully as a member of a team and independently under close supervision.

Ability to accurately prepare and maintain records, files, and reports and ability to review documents and data for accuracy.

Strong interpersonal skills including that demonstrate a high degree of professionalism, agility, cultural, and emotional intelligence.

Strong research skills, excellent writing and communication skills.

Skill in identifying problems ranging in complexity and reviewing related information to develop and evaluate options and implement solutions.

Strong analytical and problem-solving skills, and the ability to communicate technical complexities with clarity and simplicity.

Ability to analyze, organize, and prioritize work while meeting multiple deadlines.

Knowledge of the application and use of databases for membership data and processes.

To be successful in this job, you will excel in four areas:

“People person” who is warm and customer-service oriented: You’ll be interacting with and helping our members every day, so it’s crucial that you enjoy being front-facing and helping folks. Enthusiasm for meeting and gathering people. Willing to go the extra mile to help. Able to respond to people in a timely manner.

Highly organized, motivated, resourceful, project manager: Has, or can create, a simple, effective system for keeping tasks from slipping through the cracks. Able to juggle competing demands and prioritize without sacrificing quality. Proactively asks for help, anticipates problems, and course-corrects where needed. Holds themselves to a high standard even when things are hectic.

Clear, precise, persuasive, communication: Speaks clearly on behalf of the organization and advocates for/with community members. Can learn, internalize, and incorporate our “voice” across platforms. Organizes and shares information effectively — whether writing an internal email or delivering a presentation. Takes pride in providing clear, helpful information.

An energetic, curious, positive, flexible, fun, and collaborative disposition. This is the most important qualification!

If you were here right now, you would be:

Working with the Director of Programs and Operations and CEO to help manage a successful CRM transition from Salesforce to Wild Apricot

Thinking about how to develop a membership analytics dashboard

Thinking about designing and rolling out an enhanced membership welcome/onboarding experience in 2024

Taking over all membership inquiries/communications

Auditing our membership welcome email series

Providing membership data reporting to other team members as needed

Other information:

The Network offers terrific benefits, a tremendous opportunity to learn and grow, and a competitive total compensation package.

What’s the culture like? Of course we’re going to say it’s innovative and awesome. Here’s why we aren’t kidding: You’ll wake up every day and help amazing people who are working to eradicate disease, lift up the arts, improve education, halt climate change, advance social justice, and much more, do their work better.

Total Compensation:

A salary range of $45,000 to $55,000 depending on experience, plus benefits including:

401k with 5% salary match

Health, dental, disability and life insurance

15 days paid time off + 6 summer Fridays + December 23 - January 2 off

Cell phone reimbursement and home office stipend

Financial support for professional development

Full-time remote work

How to apply:

To apply, email Tristan Mohabir at [email protected] and include “Membership Coordinator” in the subject line. Submissions will be reviewed on a rolling basis until the position is filled.

Please include your resume and a sample of a recent program you’ve led or a project plan you’ve created. We are looking for how you organize your thoughts as much as what you’ve made happen. No stodgy/formal cover letter required, but we do want to hear in your own words why you’re interested in The Communications Network, why you think you’re a good fit for this role, and how you approach program management. Also, let us know what music/book/podcast/binge-watch recommendations you have — we’re always on the hunt for new stuff.

The Communications Network is an equal opportunity employer and candidates from diverse backgrounds are encouraged to apply.

Apply Today!