Development Coordinator (iM)

Founded in 1999, iMentor builds mentoring relationships that empower students from low-income communities to graduate high school, succeed in college, and achieve their ambitions. iMentor partners with public schools and matches every student in participating grades with a college-educated mentor. Mentors commit a minimum of 3 years to a single student, after which they have the option to extend the relationship through college completion. Mentors and students work together through the iMentor curriculum, which is designed around 4 core outcomes: developing strong personal relationships between mentors and students, nurturing each student’s college aspiration, developing the non-cognitive skills critical to success in college, and successfully navigating the college exploration, application, financial aid, and transition process. By providing a level of personalization that can’t be matched by traditional counseling models, iMentor seeks to reimagine how schools prepare first generation college students for postsecondary success.

Since iMentor’s founding in 1999 in NYC, the organization has matched more than 15,000 students with mentors. iMentor is currently serving 3,500 students in NYC and recently launched programs in Chicago and the Bay Area. iMentor will expand to a fourth region by 2018. iMentor also partners with 14 Big Brothers Big Sisters agencies across the country who run the iMentor model in their local communities, serving a total of 2,800 additional students.

iMentor has been recognized through funding by the Bill & Melinda Gates Foundation, the Lumina Foundation, the Michael & Susan Dell Foundation, and the Robin Hood Foundation, and is a subgrantee of the federal Social Innovation Fund. As a team, we are collaborative, bring passion and joy to our work, and deeply believe in human potential. iMentor was recently named one of the Best Nonprofits to Work For by Opportunity Knocks and The Nonprofit Times. Read more about our work and values at: http://www.imentor.org.

Position Overview

The Development Coordinator will play a critical role in the strategic execution of all national iMentor fundraising initiatives. Reporting to the Director of Individual Giving, the Development Coordinator will help the Development Team develop a thoughtful approach to database strategy and administration, lead timely gift processing operations, and support key national development initiatives, with the goal of assuring that iMentor has the financial resources and capacity to support continued program growth. The Development Coordinator will approach their work with a nuanced, efficiency-focused and technological perspective to ensure that the department has the necessary administrative support and information systems in place to meet annual fundraising goals. The Development Coordinator will work cross-departmentally with the Finance Team, Associate Director of Information Systems, and other internal contacts to collaborate day-to-day on operations for the National Development Team.

The ideal candidate is one who is highly organized, systems-focused, and has a foundational understanding of development operations. Working from a macro and micro-level perspective, the candidate will build a deep understanding of the development process across a growing team with an opportunity to shape best practices, lead training, and support database management for Development Team members across iMentor offices.

Responsibilities

Streamline, systematize and codify the use of Salesforce to capture, report, and analyze data, in collaboration with the Development Team and SalesForce Manager
Act as the SalesForce liaison and trainer for other development team members across iMentor’s offices in NYC, San Francisco-Bay Area, and Chicago
Update and manage contact lists within database, revise and update the supporter list on a monthly basis, and liaise with communications team to ensure supporter content on website is current
Import information from iMentor’s platform and other relevant databases to accurately capture iMentor’s stakeholders for relationship management purposes
Liaise with members of the Finance Team to process gifts on a daily basis, ensure minimal turnaround time for acknowledgement, and maintain accurate records of gifts for reporting and auditing purposes
Work collaboratively with departments across the organization to manage the full gift acknowledgment process for all iMentor gifts
Ensure that iMentor’s acknowledgement process serves as an engaging and meaningful touchpoint for donors by drafting acknowledgement letters and materials
Provide timely, regular and accurate reports for board meetings, forecasting, and measuring progress against annual fundraising goals
Research existing prospects for cultivation events and individual giving, analyzing funders for fit and suggesting next steps
Build high potential prospect lists and reports across iMentor’s revenue areas, including mentors, current supporters, corporations, and other networks
Maximize the use of prospect information through custom reports and campaigns to support fundraising in all income areas

Qualifications

2+ years’ experience in relevant field with demonstrated success in customer relationship management, database use, development operations and reporting; experience in SalesForce preferred
Possesses sharp analytical skills and can assess the inputs that lead to desired outputs within systems, determine methodologies to maintain flow of information, and the ability to eliminate inefficiencies
Works with the utmost attention to detail and approaches all projects with exceptional organization, time management and follow-up skills under pressure
Displays curiosity, drive and a passion for technology systems and databases in order to build capacity, problem solve and maximize efficiency
Proven ability to provide technical support and training for others, with an excitement for engaging various learning styles
Superb multi-tasker who can manage multiple priorities and projects from concept to implementation while anticipating future deadlines and roadblocks within systems
Brings a customer service orientation to working with internal and external stakeholders, peers and funders alike
Resourceful, results oriented team-player with a positive “can do” attitude and a sense of humor
Interest in learning about the development profession and maintaining up-to-date knowledge of database management strategies
Flexible and adaptable with the ability to work with minimal oversight, open to change, and seeks critical feedback for growth
Aligned in thought and action with iMentor's values (http://www.imentor.org/values)
Views differences between individuals (race, gender, age, cultural heritage, physical ability, education and lifestyle) as an asset and demonstrates an appreciation of the diversity within iMentor
Bachelor’s degree required
Employment is contingent upon the completion of a satisfactory fingerprinting and criminal background check, conducted by the Division of Human Resources at the New York City Department of Education

Compensation & Benefits

Salary commensurate with experience
Up to 100% employer funded comprehensive medical and dental coverage
18 days paid annual vacation and 13 paid holidays + most iMentor functions closed between Christmas and New Year’s Day
401K match up to 4%
Significant opportunities for professional development and growth

How to Apply

Visit www.imentor.org/jobs to submit a resume, salary requirements, and detailed cover letter describing your interest in and qualifications for the position. Applications will be considered on a rolling basis, so it is in candidates’ best interest to apply as soon as possible. No phone, email, mail, or fax inquiries will receive a response.